Van-Wall Equipment, Inc. Aftermarket Development Specialist in Hubbard, Iowa
Job SummaryBuilds customer relationships by traveling to customer locations to support the customer ownership experience and market parts, service, and other company products and services. Duties will include support for logistics associated with customer parts and service needs.
Essential Duties and Responsibilities-Markets parts and service sales such as machine inspections, overhauls, standard job quotes, and special parts and service promotions.-Assist with service manager duties when the service manager is not present.-Assist parts department with customer service for counter and internal customers, restocking of inventory, inventory counts, and traveling to other locations to pick up or deliver parts.-Assist with scheduling and pick up, delivery, and transport equipment for sales and service.-Assist sales with pre delivery inspections and add on installations.-Perform follow up calls at customer locations on complete goods and major parts and service calls.-Assist in addressing customer concerns and help furnish timely remedies to effectively and satisfactorily resolve the specific issue(s).-Provide limited technical support where applicable.-Profile customer machines, vehicles, and demographic information.-Participate in product presentations at customer clinics, expo meetings, and meetings held outside the dealership.-Perform other duties assigned by location management team.
Position Qualifications- 1-3 years experience in an agricultural related role with involvement in activities such as sales, service, training, production, or other related work.-Knowledge of database software, computer application systems and ability to use standard desktop applications such as Google Docs and Microsoft Office.-Excellent oral and written communication skills.-Ability to work individually and part of a team- High School diploma-Ability to lift at least 75 pounds.-Willing to work extended hours in busy seasons.