Mass Markets CUSTOMER SERVICE REPRESENTATIVE | 4x10 SHIFTS| FLEXIBLE SCHEDULES in Iowa City, Iowa

POSITION OVERVIEW

As a Customer Service Representative (CSR) you will handle inbound phone interactions with residential and business customers. You will provide customer service and educate and upsell customers on products and services. Candidates should be highly reliable, have great communication skills and be willing to constantly learn on the job. This full-time position that is scheduled for four, ten hour shifts with three days off a week.

SCHEDULE

LOOKING FOR A SCHEDULE THAT WORKS WITH YOUR LIFE?

Mass Markets is able to offer a wide range of full-time and part-time scheduling options for qualified candidates. There are multiple shifts and weekly work hour variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work life balance, flexible, customized scheduling is one of the perks of working at Mass Markets.

SHIFT TYPES AVAILABLE

Full-Time Day Shift Part-Time Day Shift Mid-Shift (Afternoon-Evening)

Full-Time Early Bird Shift (Very Early Morning) Part-Time Evening Shift Weekend Warrior Shift (Sat./Sun.)

4X10 Shift (10 Hours a Day for 4 Days) Full-Time Every Other Day Part-Time Every Other Day

Full-Time 3 Weeks On, 1 Week Off Part-Time, 2 Days On, 2 Days Off And More...

POSITION RESPONSIBILITIES

WHAT IS A CUSTOMER SERVICE REPRESENTATIVE I AND WHAT DO THEY DO?

  • As an entry level Customer Service Representative I, you will assisting customers with their questions, helping to troubleshoot issues they may be having and identifying sales opportunities and offering new products and services

  • You will be using state of the art systems and platforms

  • Success in this job is easy; provide excellent customer services and make sales, show up every day prepared to do your absolute best, and help promote our brand

CANDIDATE QUALIFICATIONS

HOW DO YOU KNOW IF YOU WOULD LIKE WORKING AT MASS MARKETS?

  • You enjoy talking to people and helping them resolve any frustrations they may be facing

  • Problem solving gets you excited

  • You are money motivated, you like getting paid more for doing more

  • You’re a quick learner and thrive on change

  • You have experience in entry level customer facing positions such as retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, customer service, food service, or administrative office roles where you liked interacting with customers

  • You love talking; people even say you should get paid for talking (perfect fit!)

LIKE WHAT YOU ARE HEARING? WONDER IF YOU HAVE WHAT IT TAKES?

Great! Here are the qualifications for a Customer Service Representative:

  • High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome

  • Must have the ability to learn customer service software applications

  • Must be proficient with basic PC skills

  • Ability to multi-task in a fast paced environment

  • Highly reliable

  • Minimum 18 years of age

  • Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, customer service, food service, or office/administrative roles is a plus, but not required since we train all new employees for the job.

COMPENSATION DETAILS

LOOKING FOR AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees; they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

Employees earn generous paid time off as well as paid holiday’s and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars.

All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance and Whole Life Insurance plans are available to all employees each open enrollment period.

Total Rewards Breakdown

Competitive Starting Compensation Weekly Bonus Opportunity Daily Contest Payouts

Weekly Pay Cycles Paid Time-Off Full-Benefits (Medical, Dental, Vision)

Multiple Job Types to Choose From Growing Company with Fortune 50 Clients Paid New Hire and Continuous Improvement Training

Daily, Week, and Quarterly Recognition Company Debit Card (With Daily Cash Uploads) Paid Holidays

Retirement IRA Options Guaranteed Issue Term Life Insurance Whole Life Insurance Investment Options

Regular Raises and Career Progression Flexible Scheduling Options Employee Development and Advancement Programs

Employee Discount Program Fun, Engaging Work Environment Cash and Prize Incentives

Modern Work Environment Casual Dress Code Relocation Potential

ABOUT US

Mass Markets, an MCI Company, is a world leader in advanced, tech-enabledB2B, B2C and H2H contact centertelesales, customer care and digital services. With a culture built on customer experience, we are committed to praiseworthy customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; weSOLVE complex people, process, and technology challenges.

Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

ID2018-1951

Updated Date10/29/2018

DepartmentCustomer Service Representative (CSR)

TypeFull-Time

Schedule4 -10 hr. Days | M - F, S | 7am-6pm or 10am-9pm

Wage DescriptionUp to $13.50/hr.* | Base + Bonus | Full Benefits

BonusWeekly

EducationHigh School Diploma/GED

Min. Years Experience0