The Auto Club Group Membership Development Specialist - Iowa in Iowa City, Iowa
Membership Development Specialist - Iowa - ( 200001GX )
The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 14 million members and customers across 14 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
Primary Duties and Responsibilities (details of the basic job functions):
Assist in the implementation and oversight of The Auto Club Group (ACG) membership sales and service delivery in multiple retail locations across assigned region. Play a key role in the delivery of exceptional membership experience. Develop and implement initiatives to drive the attainment of membership revenue, net income and service goals. Ensure in-depth understanding of membership policies and procedures, to include ways we can improve our Net Promoter Scores from our members.
Build relationships and interact with membership line of business partners to increase understanding of products and services offered. Keep current on regulatory and industry changes that may influence membership sales and service. Research, identify and communicate innovative ways to effectively onboard and retain more members. Monitor Memberships in Force and membership acquisition progress within the assigned geography. Provide insights and reporting regarding membership acquisition tactics and results to field leaders across all channels.
This position will be responsible for liaising with the Membership Product unit to help innovate and build additional membership services and solutions for their assigned geography. As a key owner of membership sales and retention, this role will own the annual planning and scheduling of local community marketing events in their assigned geography and will responsible for filling the pipeline of events that are adequate to achieve the annual assigned plans for their markets.
Maintain connection with field leadership to ensure the attainment of all membership development related all training, operational and sales deliverables/needs. Provide input and guidance on the dynamics of membership products/services, discount utilization and front-line operational support areas. Provide ad hoc training when necessary. Guide field staff in identifying and cultivating cross-selling opportunities and instilling best in class performance to improve our Convenience Billing (Auto Bill) results. Communicate issues and concerns to assigned field leader to ensure appropriate response.
Implement the group membership strategy by cultivating key accounts locally. Prioritize marketing events based on membership acquisition potential. Build relations and networks within assigned geography.
Leadership experience to include:
Motivating and developing retail sales and service employees
Developing and managing effective local sales business plans
Review and analyze profit and loss statements
Branch level management/managing a revenue center
Knowledge and Skills:
Insurance and/or club products
Sales techniques and coaching sales and/or retail personnel
Work in a temperature controlled office environment. Willingness to relocate. Willingness to work irregular hours. Travel (about 20% of work time) required with exposure to road hazards and temperature extremes, including overnight travel.
Required Qualifications (these are the minimum requirements to qualify):
High School Diploma or equivalent
Possession of a valid State Driver’s License
Currently hold or able attain and maintain appropriate State Property & Casualty licenses within timeframe designated by ACG leadership
May be required to attain appropriate State Life Sales licenses within timeframe designated by ACG leadership
May be required to attain and maintain state membership licenses as appropriate by department
One year providing a high level of customer-focused service to include some or all of the following:
Responding to membership billing and coverage questions
Promoting the sale of insurance products and/or travel and membership products
Outbound promotional calls for insurance and/or travel
Computer software applications (Word, Excel, etc.) and Web based operations
Demonstrating strong interpersonal, and communication skills
Demonstrating strong sales/marketing and prospecting skills
Understanding, anticipating and reacting to market changes
Identifying opportunities for growth and advancement
Insurance and/or club products and terminology
Insurance distribution channels
Financial services and/or insurance industries and/or membership products and regulations
Sales techniques and delivery systems
Techniques used to:
Influence and persuade others
Develop and coach employees and others
Motivate and reward a successful sales team
Be action oriented and resilient to ensure completion of initiatives
Influence and persuade others
Coach and assist to successfully meet objectives and goals
Assist in the achievement of membership retention and satisfaction goals
Exceed member expectations
Participate in company approved training program
Effectively communicate with employees in order to share information (i.e., numbers, margins, customer service data, customer defections, quality data, etc.) in a clear and understandable manner
The Auto Club Group offers a competitive compensation and benefits package including a base salary with performance based incentives; medical/dental/vision insurance, 401(k), generous time off, a complimentary AAA Membership and much more!
Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Primary Location : United States-Iowa-Iowa City
Work Locations :
660 Eastbury Unit 1
Iowa City 52245
Job : Sales
Organization : Field Operations Region 1
Schedule : Full-time
Employee Status : Regular
Job Type : Regular
Job Level : Individual Contributor
Travel : Yes, 25 % of the Time
Job Posting : May 16, 2021, 3:16:14 PM
Req ID: 200001GX
The Auto Club Group
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