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American Express Client Manager in Iowa


Retain and profitably grow a portfolio of our largest and most strategic global T&E/B2B customers. Qualified candidate must provide proactive consultation that develops strong customer relationships and drives program growth, profiability, client satisfaction and retention.


  • Create strategic vision, action plans and set goals in a manner that will encourage opportunities for global expansion and cross selling

  • Ownership of global strategic business plans that incorporate strategies and actions for penetrating relationships across business units and service units including metrics of success and regular, formal reviews

  • Maintaining detailed understanding of customers industries, business and organizational goals and objectives

  • Accountability in developing broad and deep relationships at all levels organizationally and globally- both internally and externally

  • Understand and communicate the Global Corporate Payments value proposition on a customer by customer basis, and be able to quantify that value for each client

  • Work with key contacts across Amex to cross-sell complimentary products and services designed for Commercial Card clients including B2B Payment Solutions and T&E Payment Products

  • Consult with client and interface with key linkages and operations to ensure that service quality and contractual obligations are met/exceeded

  • Resolve issues using formal project and or action plans when required

  • Interpret and analyze client P&Ls to create consultative strategies to improve key drivers and margin



  • Experience in developing and managing a pipeline of multiple opportunities, researching and understanding customer needs and planning strategically to progress the pipeline through solutions selling

  • Ability to develop, execute and complete a Work Plan, Strategy and Action Plan. Show the skill set to assemble and deliver a presentation telling a clear, concise story aimed at the specific outcome(s) with Procurement, Finance and Treasury professionals

  • Strong project management skills to facilitate SME involvement in designing and implementing effective programs

  • Understand, discuss, negotiate, explain and present products, economics and financials

  • Ability to lead discussions and influence decisions

  • Maturity of judgement in client and internal situations

  • Strong analytical skills

  • Ability to effectively leverage internal resources

  • Strong customer service skills and responsiveness

  • Polished, professional negotiation and selling skills

  • Solid knowledge of Global Corporate Payments products and services

  • Ability to drive results

Strongest candidates will have:

  • Minimum of five years of Commercial Card Relationship Mgmt/Consulting/Sales experience

  • Understanding of Procure-to-Pay processes and Accounting/ERP Systems

  • Project management skills and experience

  • Broad understanding of the competitive environment within the Commercial Card and P2P space

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Job: Sales

Primary Location: US-Minnesota

Other Locations: US-Iowa, US-Michigan, US-Ohio, US-Missouri, US-Kansas, US-Wisconsin, US-Illinois, US-Indiana

Schedule Full-time

Req ID: 21024153