UnityPoint Health Revenue Cycle Credentialed Trainer in Johnston, Iowa

Works with CBO staff to develop and provide delivery of supported systems training, general workflow knowledge and content expertise for UnityPoint Health.

  • Responsible for creating, developing and maintaining the operations course curricula and associated training materials.

  • Meets with internal customers to gather requirements, data and needs.

  • Assists with the analysis of training needs based on the information gathered.

  • Responsible for training, advising and evaluating credentialed trainers and super users.

  • Provides end user training.

  • Facilitates instructor led training face-to-face to multiple audiences on various subjects. Facilitates communication to target training audiences. Assists with the prepares and delivery of course schedules, including coordinating room scheduling and the delivery of course materials and resources for training.

  • Gives one-on-one feedback on instructor performance and abilities. Measures the effectiveness of training and reports the results of training to Training Manager. Involves department managers in the evaluation of results seen on the job before and after training.

  • Participates in workflow design, validations, as well as activation support and ongoing training support.

  • Responsible for researching issues and opening all Epic (I.T.) tickets for the CBO; then responsible for following progress of all I.T. tickets and meeting with Epic HB staff if necessary

  • Completes special projects and monthly reports as assigned.

  • Performs other duties as requested by supervisor to facilitate the smooth and effective operations of the department.

  • Maintain regular and consistent attendance at work.

  • Adhere to all UnityPoint Health Personnel policies and procedures and Safety guidelines.

  • Behave in a manner consistent with all Corporate Compliance policies and procedures.

  • Perform other duties as assigned.

  • Required to become Epic credentialed within 3 months of hire.

  • Experience in health care setting is necessary.

  • Requires highly developed communication skills to effectively work with all levels of management throughout the UnityPoint Health, its subsidiaries and affiliates.

  • Possesses excellent written and verbal communications.

  • Ability to work as a team member, creating and maintaining effective working relationships.

  • Ability to understand and apply guidelines, policies and procedures.

Skills Required:

  • Proficiency in Microsoft Word and Excel required.

  • Strong written and verbal skills required.

  • Strong organizational skills with ability to manage multiple priorities responsibly and professionally, required.

  • Strong interpersonal skills required.

  • Performs effectively under high stress of continual demands and deadlines.

  • Ability to perform multiple concurrent tasks subject to frequent change.

  • Ability to understand and deal effectively with problems and opportunities that arise in a complex multiprocessing environment.

  • Ability to learn and apply multiple systems simultaneously from beginning through advanced level.

  • Self-motivated

  • Exercises sound judgment, seeking advice when appropriate.

  • Analytical ability to select from alternatives for use in developing optimum systems, procedures, and methods required to make decisions based on factual data.

  • Aptitude for problem solving.

  • Ability to deal with people effectively and respond professionally in all situations.

  • Ability to negotiate and build consensus.

  • Works independently, takes initiative.

  • Strong commitment to providing excellent customer service, and continually looking for the best solution for the users served.


Bachelor's degree or equivalent experience preferred

Requisition ID: 2018-50202

Street: 8101 Birchwood Ct

Name: 9010 Administration

Name: CBO- Physician

FTE (Numeric Only; Ex. 0.01): 1.0

FLSA Status: Non-Exempt

Scheduled Hours/Shift: Monday - Friday; Flexible hours between 6:00 a.m. and 5:00 p.m.

External Company URL: http://www.unitypoint.org