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Wells Dairy Inc. Service Desk Technician - Part-Time in Le Mars, Iowa

Description Responsible for supporting hardware and software on IT computer related devices for Wells Enterprises employees. Under general supervision, perform analysis and assists in a variety of service desk activities. Equipment supported includes, but is not limited to, PCs, tablets, mobile phones, plant vehicle and handheld equipment, and printers. * Provide support to end users via multiple methods such as telephone, email, or in person for incident resolution; guide end users through troubleshooting procedures; develop troubleshooting documents for the service desk; provide technical assistance in setup, installation and configuration of hardware and software. * Resolve more complex incidents which require detailed systems and applications knowledge. * Performs upgrades to hardware and software. Deploy new hardware and software in compliance with internal controls, policies and standards. * Resolve incidents escalated from level 1. Recognize and escalate more difficult incidents to Level 3 or 4 support. ## Qualifications * Associates Degree with an emphasis in computers or equivalent experience. Certification by recognized industry leading firms is advised. * 4 or more years of computer repair, hardware and software troubleshooting experience. * Knowledge - Requires advanced knowledge of PC hardware, software applications, operating systems and network connectivity. * Skills - Effective communication/interpersonal skills, with a focus on rapport-building, listening and questioning skills. * Clear and thorough documentation skills. Strong analytical skills and attention to detail. * Abilities - Must be customer service oriented and proactive in resolving incidents while maximizing use of computing resources. Wells Enterprises is an EEO/AA employer M/F/Vet/Dis Job: Information Technology Primary Location: United States-Iowa-Le Mars Schedule: Part-time Req ID: 2100000722
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