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Position

One Stop Operator

Reports To

Operations Director

Department

Oklahoma One Stop Program

FLSA STATUS

Exempt

Primary Position Objectives

Responsible for all functions related to assigned One Stop Center(s) including implementation of policies and procedures and management of staff at assigned locations. Provide programmatic management oversight of One Stop program; oversees counseling and case management, vocational training, educational activities, leadership development and civic engagement components. Manage required partnerships and seek additional leveraged resources. Ensure full success of One Stop participants and program outcomes.

Position Responsibilities

Key Responsibilities

Brief Description of Duties

Administration

Procedures

This position includes frequent travel within Craig, Delaware, Mayes, Nowata, Ottawa, Rogers, and Washington Counties in northeast Oklahoma.

• Coach and lead project staff to meet or exceed performance goals, including ensuring that staff members perform thorough, accurate review of all case files, that staff have no disallowed costs and that staff members are aware of performance goals and understand consequences of not meeting performance
• Manage and conduct analysis of workforce activities to evaluate compliance with policies and procedures and adherence to contract requirements
• Evaluate and understand performance goals to ensure service delivery model aligns the ability to achieve or exceed deliverables
• Communicate effectively with management and appropriate staff regarding areas of improvement and provide recommendations or suggestions for enhancements
• Responsible for the planning and implementation of quality management model for continuous improvement and customer satisfaction
• Use board approved systems and all available data sources to analyze and support performance activities and ensure appropriate action is followed to correct deficiencies
• Welcome and addresses customer complaints as they occur, objectively and utilizing Extreme Customer Service guidelines
• Ensure appropriate engagement in industry sectors to meet/exceed customer expectations and that all members of the Community, including the partners, are collaborating to meet the objectives of the Center(s) and the needs of employers and job seekers
• Evaluate and understand all performance goals to effectively impact each performance measure, establish procedures to ensure all staff are following all prescribed strategies to impact performance measures
• Develop and maintain effective teamwork strategies
• Identify and address needs for staff training
• Identify and fill open positions in a timely manner, hire and promote employees based on sound decision making ability, evaluate and recommend personnel actions fairly and quickly, deliver timely coaching focused on improving performance
• Utilize Extreme Customer Service behaviors in all interactions with internal and external customers

{=html} <!-- --> - Other Job Duties: Other duties and special projects as needed to meet overall company objectives. This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.

Position Competencies

Key Competencies

Performance Standards/Results

Effective

Communication

Present information both clearly and concisely and regularly confirms correct interpretation of information

Very high st