VCA Bilingual Client Service Representative in Marshalltown, Iowa
VCA Marshalltown Animal Hospital is a fast-paced, multi-doctor small animal/exotics practice in Marshalltown, IA .
Our busy practice is growing and we are looking for an experienced Client Service Representative to join our team! We are an AAHA accredited hospital that prides ourselves on our quality medicine that we provide to all types of animals. At VCA Marshalltown Animal Hospital, we have a fun and friendly team-oriented work place with one mission; helping the pets our clients love so dearly.
Who we are looking for: Our hospital is seeking a bilingual (Spanish-speaking), energetic, compassionate representative that is motivated by providing excellent customer service to act as an ambassador for our hospital. Knowledge and experience in veterinary medicine is highly encouraged but can be supported in training for the right individual. The best candidate should have knowledge, skills and abilities in the following area:
Excellent client service skills
Excellent phone skills
Computer skills preferred
Must be friendly, outgoing and "people oriented"
Excellent communication skills – written and verbal
Ability to work in a team oriented environment
Well groomed, organized and detail oriented
Ability to take direction and handle money accurately and honestly
Must possess sound decision making skills and multi-task in an environment of stress.
Why We Need You: As the face of VCA Marshalltown Animal Hospital, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:
• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls, texts and email correspondence to current and prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
Need additional reasons to consider joining the VCA team:
Access to the people and financial resources of a large veterinary community
Career development programs
Opportunities to give back through strong Shelter partnerships and VCA Charities
Tuition support and sponsorships
Free wellness subscriptions (Head Space)
Medical, dental & vision insurance
Life, long and short term disability insurance
Paid parental leave
Paid vacation and sick time
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs. You can also copy the link below into a browser to apply through our internal career site:
Company Info: VCA Animal Hospitals operates more than 1,000 small animal veterinary hospitals in the U.S., Canada and Japan. The hospitals are staffed by more than 4,500 fully qualified, dedicated and compassionate veterinarians to give pets the very best in medical care, of which over 600 are board certified specialists who are experts in areas such as oncology, cardiology, emergency and critical care, and surgery for animals. VCA Animal Hospitals provides a full range of general practice services to keep pets well and specialized treatments when pets are ill. As part of the Mars Veterinary Health family of brands, VCA is committed to its purpose—A BETTER WORLD FOR PETS®.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).
VCA began in 1986 as a privately owned company with one animal hospital. Today, we are the largest family of animal care providers nationwide. Despite unprecedented growth, VCA has never abandoned its devotion to compassionate, comprehensive pet care. Take a look at our open positions throughout the U.S. and Canada! We’re always looking for top notch talent to join the VCA family!