Hy-Vee Food Stores Back Office Clerk - Part Time in Oelwein, Iowa
Job Title: Back Office Clerk FLSA: Non-Exempt
Department: Grocery Revision Date: 06/2020
Maintains the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Ensures products are available to the customer in a timely basis and all item parameters are accurately maintained in the product management software.
Accountable and Reports to: District Store Director; Store Director; Store Manager; Assistant Director; Assistant Managers GM, Perishables, and Store Operations; Assistant Managers
Direct Reports: None
Primary Duties and Responsibilities:
Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork. Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
Maintains the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner and makes an effort to learn customers’ names and to address them by name whenever possible.
Assists customers by: (examples include)
escorting them to the products they’re looking for
securing products that are out of reach
loading or unloading heavy items
making note of and passing along customer suggestions or requests
performing other tasks in every way possible to enhance the shopping experience.
Ensures inventory information is accurate for monthly inventory.
Scans and prepares invoices to the store payables and expense payables coordinator or enters into Hyland.
Load and balance self-checkout registers
Print and sort shelf tags for all ad’s and new items.
Monitors excess inventory and works with store management to minimize.
Monitors and reports on damage product.
Works with DSD vendors, checks in and balances vendor invoices.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Secondary Duties and Responsibilities:
Assists in other areas of store as needed.
Performs other job related duties and special projects as required.
Education and Experience:
High school or equivalent experience. Strong basic math skills necessary. Over six months to one year of similar or related experience.
Must be physically able to exert up to 50 pounds of force (energy exerted) occasionally.
Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Knowledge, Skills, Abilities and Worker Characteristics:
Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
Ability to do arithmetic calculations involving fractions, decimals, and percentages.
Possess the ability to interview to obtain basic information; guide people to provide basic direction; follow technical manuals and have increased contact with people.
This position is frequently exposed to noise, occasionally exposed to temperature extremes and equipment movement hazards, and continually exposed to the fast paced work environment and pressure to meet deadlines.
Equipment Used to Perform Job:
Windows based PC, printer, wireless devices, telephone, fax, copier, calculator, internet, product management software, and Microsoft Office products.
Responsible for company assets including equipment and merchandise.
Has daily contact with customers, suppliers/vendors and with the general public.
Has access to confidential information including store inventory information, item costs, and margins.