Affinity Gaming Hotel Night Auditor (Part-Time) in Osceola, Iowa
At Lakeside, we are a personable, loyal, and friendly company that shares a connection with each of our customers and employees. Every employee is committed to enhancing our guests' satisfaction by building upon our relationships and offering high-quality service at a reasonable price. We are dedicated to delivering a value-oriented product in a convenient, welcoming, and casual atmosphere.
The Night Auditor is responsible for attending to the needs of guests, balancing the revenue and expense transactions that occurred during the day, and performing all of the functions of a Front Desk Agent.
EXPECTED CONTRIBUTIONS INCLUDE, other duties may be assigned:
Provide professional and efficient service at the front desk.
Responsible for checking customers in and out of hotel rooms through the hotel computer system.
Handle incoming phone inquiries and accurately orchestrates the reservations process.
Handling customer’s questions/concerns/requests/and complaints.
Performs the night audit, verifies credit cards, phone charges and payment methods.
Balance end-of-shift work and cash drawer.
Can demonstrate understanding of the procedures of the Hotel's Emergency Response Plan. Adhere to guest room key control procedures.
Adhere to credit policies and procedures, including credit card authorization, direct bill accounts, check cashing, cash-payment, etc.
Balance, investigate, analyze and correct any out-of-balance accounts accurately.
Prepare reports as required.
Process guest payment and checkouts within hotel and company policies and procedures.
Ensure proper department uniform, appearance and grooming standards are followed.
Complies with all Iowa Racing and Gaming Commission Rules and Regulations and any other local, state, or federal guidelines.
Adheres to all safety guidelines.
Meets company attendance requirements.
Must be able to work nights, weekends and holiday.
EDUCATION/EXPERIENCE: High school diploma or GED.
LICENSES, CERTIFICATIONS OR REGISTRATIONS: Must be able to obtain and maintain and Iowa Gaming License.
EMPLOYEE BENEFITS INCLUDE:
All meal and rest breaks are paid!
401(k) with Company Match!
Free $25K Life Insurance!
Optional Coverages you can buy: Short and Long Term Disability, Additional Life Insurance, Accident Insurance, Critical Illness Insurance
Free Employee Assistance Plan, including free legal guidance, counseling sessions, and more.
Employee Discounts, Team Celebrations, Awards, and more!
DISCLAIMER: This job posting is intended to describe the general nature of this position. It is not intended to be an exhaustive list of all responsibilities, duties and skills required. Employee benefits may vary by location, position, length of service and employment status.
Final candidates will be required to complete a drug test and background check. Many positions will require a state gaming license. Affinity Gaming is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.