Job Information
Indian Hills Community College Student Accounts Specialist in Ottumwa, Iowa
Job Summary:
Responsible for daily college receipting including payment to student accounts, sponsor bills, Development Corporation, Foundation, and other College accounts. Assist in preparation of College related billing. Assist with electronic student refund process. Responsible for collection processes for IHCC delinquent accounts.
Vision:
Indian Hills Community College will transform the future through education and empowerment.
Mission:
Indian Hills Community College changes lives by inspiring learning, diversity, social enrichment, and regional economic advancement.
Core Values:
Indian Hills Community College is committed to excellence, success, service, integrity, community, innovation, diversity, and inclusion.
Minimum Job Requirements:
College level accounting and computer application coursework or two years related work experience is required.
Associate degree preferred.
Must have experience or training in use of accounting practices as it pertains to individual records and reports.
Experience in cashiering and collection processes is desirable.
Proficiency in Microsoft Word and Microsoft Excel required. Must have accurate data-entry skills.
Ability to interact effectively with people via phone, in person, and through email.
Ability to manage multiple tasks simultaneously.
Excellent work ethic and professional attitude.
This position requires the ability to maintain effective working relationships with others, to interpret and handle routine decisions as related to departmental operations and to follow oral and written instructions in detail with accuracy, efficiency, and timeliness.
Work Performed:
Student Accounts:
Daily receipting and balancing for credit and non-credit accounts as well as other receivables.
Responsible for: Creation and mailing of student invoices/statements as needed; Sending student balance emails; Updating student balance reports for staff. Adding and removing account holds.
Serve as a front line support position for student accounts and related questions.
Assist in an annual coordination and preparation of IRS Form 1098T to students and send W9-S letters.
Assign past due accounts to agencies for collection. Maintain files and listings of all delinquent accounts. Calculate collection costs for addition to student accounts balance. Move accounts to secondary agency and record all agency payments.
Maintain credit card terminal in accordance with PCI/DSS policy.
Assist supervisor in maintaining manual of current written procedures for Student Accounts activity.
Coordination for time sensitive Department of Revenue Setoff Program: Maintain list of Setoff eligible accounts, send statements to captured accounts, answer student calls/questions, receipt of Setoff payments.
Analyze past due accounts and preparation of annual listing for bad debt write-off.
Share responsibilities for student account inquiries via telephone, e-mail, and face to face.
Daily and monthly reconciliation of bookstore charges to student accounts.
Maintain a working knowledge of Touchnet student billing including: checking and reporting payments, assisting students with making payments, setting up eRefund accounts, enrolling in payment plans, and following up with students that miss payment plan installments.
Weekly financial aid posting report (FATR) Maintain records and voucher Parent Loan refunds as needed. Mail R2T4 letters, add holds, send to collections.
Process sponsorship payments to student accounts. This includes receiving authorization, applying funds according to sponsor terms, maintaining sponsored student accounts, invoicing sponsors. Sponsorships include but are not limited to: Job Corps, Veterans (Chapter 33, VA Voc Rehab, My CAA), RISE Program.
College wide receipting and invoicing including:
Sponsor billings for other sponsorships- receipting and collection.
Daycare – including reconciliation of daycare software and college enterprise software.
Outside scholarships and third-party payments. Includes maintaining spreadsheet detail to support college enterprise software balances. Monthly reconciliation of outside scholarships and refunds to donors when funds are unused.
Coordinate with College Cashier to create and maintain files of IHCC invoices to outside parties, receipting of payments, and follow-up as needed to obtain payment.
Work with CEWS to make sure all Lumens invoices are received in the Business Office. Receipt payments to appropriate CEWS clearing accounts. Follow up on past due invoices as necessary.
Quarterly reconciliation of Booster Club Scholarships
Other duties:
Cross training of Business Office duties as requested.
Business Office point of contact for communication and posting in WIN Network
Maintain knowledge of financial aid policies and procedures as well as registration processes and on-campus programs that students are referred to in order to assist students.
Maintain inventory of supplies for Business Office.
Assist in maintenance of records storage area.
Other duties as may be assigned.
Responsible To:
Accountant & Supervisor, Accounts Receivable
Position Level:
Office - Level I - Non Exempt, Traditional Funding, at-will employment on a letter of employment.
Employment Length:
4 Term, Full Time, Benefits
Schedule:
9 hrs/day, Monday-Thursday
Salary Range:
16.09 - 16.99