Work in Iowa Energy Jobs

Job Information

VERMEER MANUFACTURING COMPANY Customer Service Manager in PELLA, Iowa

Who We Are

Vermeer equips customers doing important work around the world. We are global, driven by innovation and growing. The equipment we make manages natural resources, connects people and feeds and fuels communities. We live out a caring culture, we demonstrate agility, we keep a focus on customers and are stewards of our resources. These beliefs drive our culture, determine how we treat others and steer our business.

Job Summary

Work Shift

1 - First Shift

The Customer Service Manager manages the customer service experience for both domestic and international business needs. The person in this position ensures customer satisfaction while maintaining on-time customer delivery, response times, and improving customer service. This position manages a team that operates 24 hours a day, 5 days per week as well as providing weekend support as needed.

What You'll Do

1.Supervise, organize, mentor and coach assigned team members in performance of their duties while influencing others to carry the Vermeer culture forward.2.Promote the customer service experience and manage external relationships and communication with dealers and customers through written and verbal means, including training and presentations and dealer / customer site visits. Provide process instruction and standards to customers and staff as appropriate. Respond to customer as appropriate during out-of-office hours or as customer service needs escalate.

3.Schedule/adjust team staffing to ensure dealers and customers are know their requests are a priority with the service they receive no matter what hour of the day they call in.

4.Review customer service delivery, response time, quality, and market driven data. Analyze data from Customer Relationship Management (CRM) system and determine trends to support metrics and improve customer service. Recommend processes and procedures to improve customer service.

5.Collaborate with regional offices and other Vermeer entities. Support processes and business needs aligning with remote warehouse locations around the world. Ensure shipping procedures and requirements are met regarding compliance and regulations established by respective countries.

6.Participate in departmental budget and strategic business planning activities.

What We're Looking For

  • Bachelor's degree in Business Management or related field. Minimum of seven years of service related experience; and/or equivalent combination of education and experience.

  • Knowledge in the area of customer support and effective management of customer support team.

  • Ability to provide informative and professional assistance when working with the public/customers and co-workers and maintain positive interpersonal relationships which encourage openness.

  • Demonstration of strong organizational skills.

  • Ability to be flexible, work under pressure, and manage confrontation in high pressure situations; ability to change priorities to meet customer demand; ability to break down complex situations into smaller, manageable, actionable pieces.

Travel

- Occasional travel is expected of this position.

#LI-TS1

Work Location

ONSITE: A team member's day-to-day work is best done on a Vermeer campus. If work content can be occasionally completed at an offsite location, discuss potential arrangements with your manager.

Equal Opportunity Employer

At Vermeer Corporation, we believe in the value of your unique identity, background, and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, sexual orientation, gender identity, veteran status or any other status protected by the law. Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact Team Member Solutions at (641) 621-8767 or at

.

Interested? We'd love to get to know you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability or veteran status.

DirectEmployers