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ELECTRO TEST INC ERS Service Coordinator in SALT LAKE CITY, Iowa

 

+-----------------------------------------------------------------------+ | +------------------------------------------------------------------+ | | | Description:\ | | | | POSITION SUMMARY\ | | | | \ | | | | Provide primary coordination between field personnel, customers, | | | | and service center. Schedule manpower and equipment to maximize | | | | productivity. Position is mentally demanding, requiring | | | | coordination of many activities at once. Provide assistance to | | | | manager as directed.\ | | | | \ | | | | RESPONSIBILITIES\ | | | | | | | | - Provide primary coordination between field personnel, | | | | customers, and service center. | | | | - Develop daily schedules for all field personnel. | | | | - Coordinate with field personnel the required test equipment | | | | for job. | | | | - Provide technical direction to clients and field personnel. | | | | - Respond to customer administration and service requests, | | | | quote jobs within limits of authority. | | | | - Maintain shop inventories: shop supplies, job materials, | | | | data sheets, etc. Coordinate shop work and other overhead | | | | activities. (If service center does not have a shop | | | | technician.) | | | | - Maintain equipment asset list and tool check-out system. (If | | | | service center does not have a shop technician.) | | | | - Work with Manager and field engineers to develop weekly | | | | invoicing and monthly status reports. | | | | - Other duties as assigned. | | | | | | | | QUALIFICATIONS\ | | | | \ | | | | Minimum Qualifications: *(education, experience level, | | | | knowledge, skills, certifications).\ | | | | | | | | - Graduate of applicable Electrical Technical School or | | | | Military equivalent and six years field engineer or related | | | | experience. | | | | - Good customer liaison and a high degree of communication and | | | | strong organizational skills. | | | | - Strong computer skills including editing, formatting and | | | | using templates in Microsoft Word, use of Internet for | | | | standards/products/manufacturer research, and operation of | | | | computer-controlled test equipment. | | | | - Regularly required to sit for long periods of time, use | | | | hands and fingers at computer, reach with hands and arms; | | | | talk and hear on the telephone. Specific vision abilities | | | | required by this job include close vision and the ability to | | | | adjust focus. | | | | - Valid Driver\'s License. | | | | | | | | *COMPETENCIES\ | | | | \ | | | | To perform the job successfully, an individual should | | | | demonstrate the following competencies:\ | | | | | | | | - Action Oriented *- Enjoys hard work; is action oriented | | | | and full of energy for the things that he/she sees as | | | | challenging; not fearful of acting with a minimum of | | | | planning; seizes opportunities when they arise. | | | | - *Customer Focus *- Is dedicated to meeting the | | | | expectations and requirements of internal and external | | | | customer; Gets first-hand customer information and uses it | | | | for improvements in products and services; Acts with | | | | customers in mind; Establishes and maintains effective | | | | relationships with customers and gains their trust and | | | | respect. | | | | - *Priority Setting - *Spends his/her time and the time of | | | | others on what\'s important; quickly zeros in on the | | | | critical few and puts the trivial many aside; can quickly | | | | sense what will help or hinder accomplishing a goal; | | | | eliminates roadblocks; creates focus. | | | | - *Organizing *- Can marshal resources (people, funding, | | | | material, support) to get things done; can orchestrate | | | | multiple activities at once to accomplish a goal; uses | | | | resources effectively and efficiently; arranges information | | | | and files in a useful manner. | | | | - *Problem Solving *- Uses rigorous logic and methods to | | | | solve difficult problems with effective solutions; probes | | | | all fruitful sources for answers; can see hidden problems; | | | | is excellen t at honest analysis; looks beyond the obvious | | | | and doesn\'t stop at first answers. | | | | - *Time Management *- Uses his/her time effectively and | | | | efficiently; sets priorities; values time; separates the | | | | critical few from the trivial many and concentrates his/her | | | | efforts accordingly. | | | | | | | | *The successful candidate will reflect and embrace Vertiv\'s | | | | Values and Behaviors:\ | | | | \ | | | | OUR VALUES\ | | | | | | | | - Acting Like an Owner | | | | - Assuming Positive intent in all employee interactions | | | | - Being passionate about your work | | | | - Challenging yourself in personal development | | | | - Being tireless in exceeding customer expectations | | | | - Assisting others to be successful as a team | | | | - Owning our own mistakes quickly | | | | - Talking with people and NOT about them | | | | - Creating a culture where people can be their best | | | | | | | | OUR BEHAVIORS\ | | | | | | | | - Be self-aware and learn | | | | - Embrace the customer experience

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