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Hirschbach Motor Lines Customer Service Representative - Sioux City in Sioux City, Iowa

Duties & Responsibilities

  • Performing or supervising the handling of all freight from shipper to receiver.

  • Developing and maintaining a customer base according to geographic area.

  • Communicating all service issues to the customer promptly.

  • Selecting loads effectively through dedicated lanes, brokerage, and customer needs.

  • Booking freight in each assigned area to ensure a balance of trucks and loads.

  • Maintaining positive customer and driver relations.

  • Tracking each shipment to answer questions, ensure on-time pickups and deliveries, and resolve any issues that may arise.

  • Attend meetings to improve problem accounts and service issues.

  • Coordinating schedule changes with salespeople, customers, and company departments according to customer requirements.

  • Provides services to customers in compliance with contract requirements, ensuring on-time deliveries, and resolving damaged product issues.

  • Handling customer correspondence, complaints, and inquiries for each account in their territory.

    Requirements

  • High school diploma or equivalent in education, paired with professional work experience.

  • Bachelor's Degree in Transportation/Logistics/Supply Chain, or a related field is preferred.

  • Ability to process information with high levels of accuracy and energy.

  • Computer proficiency and ability to navigate between multiple programs.

  • Displays and demonstrates an "All In to Win" attitude and performance including self motivation and a strong desire to learn within an unpredictable and demanding environment.

    EOE. Offer of employment is contingent upon the successful completion or pre-employment screen and background check.

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