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UnityPoint Health Patient Service Representative in Storm Lake, Iowa

UnityPoint Clinic- Storm Lake

Patient Service Representative

FTE: 1.0 (Full-Time, 40 hours per pay period)

Shift: Monday - Friday 8am-5pm

  • Greet patients and visitors and provide courteous, caring and professional assistance to all individuals contacting the office.

  • Answer their questions and provide non-medical information and/or direct to appropriate person or department.

  • Work independently and responsible for timely completion of assigned functions. Maintain regular and consistent attendance at work.

  • Maintain compliance with Personnel policies and procedures.

  • Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.

  • Be aware of what is happening in clinic/department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization’s intranet site.

  • Monitor environmental conditions in order to secure protected health information.

  • Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.

  • Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office.Balance team and individual responsibilities; be open and objective to other’s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.

  • Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures.

  • Answer telephone calls in a clear, calm and professional manner.

  • Screen calls by urgency and route calls promptly, accurately, and professionally to appropriate party.

  • Make, cancel and reschedule patient appointments maintaining appointment schedule according to office procedure.

  • Review superbill to ensure information is complete and perform the daily posting of charges for office visits and procedures abstracting procedural, diagnostic, and demographic information according to policy and procedure.

  • Open and/or close the clinic following specified guidelines of individual clinic.

  • Collect payments, issue receipts and reconcile daily receivable activity to prepare for daily deposits.

  • Gather, verify and enter demographic and insurance information on new and established patients necessary for completion of electronic health record and insurance claim processing at each patient visit on patient accounting system.

  • High School or Vocational School graduate.

  • Strong interpersonal skills.

  • Ability to work as a team member.

  • Strong verbal and written communication skills.

  • Strong computer skills.

  • Ability to interact effectively with physicians, health care team members, individuals and members of their support systems.

  • Ability to communicate effectively with people of diverse professional, educational and lifestyle backgrounds.

  • Previous medical office experience preferred.

  • Previous experience with an electronic health record or medical office software preferred.

  • Previous experience coding diagnoses and procedures with ICD-9-CM and CPT preferred.

  • Mandatory Reporter certification.

  • Knowledge of medical terminology, anatomy and physiology.

  • Ability to demonstrate strong customer service skills.

  • Ability to effectively enter information into a variety of computer programs.

  • Ability to understand and apply guidelines, policies and procedures.

Requisition ID: 2020-85598

Street: 2015 W 5th St

Name: 7020 UnityPoint Health Trinity Regional Medical Ctr

Name: Family Medicine- Storm Lake

FLSA Status: Non-Exempt

Scheduled Hours/Shift: Monday-Friday 8:00 AM to 5:00 PM

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