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City Wide Facility Solutions Bilingual Office Manager in Urbandale, Iowa

City Wide Facility Solutions, the nation’s leading management company in the building maintenance industry, provides solutions to a wide range of issues clients face at their facilities. In this position, you will perform various functions that support all departments in the business, inclusive of Sales, Operations, and Administration. This role will be a full-time position working at our location in Des Moines, IA to support our day-to-day operations. Must be Spanish-speaking.

Essential functions

  • Answer telephone and provide information and/or refer calls in a professional and courteous manner.

  • Greet all office visitors in a professional and courteous manner.

  • Pursue and prescreen potential candidates across multiple territories.

  • Assist in the maintenance of electronic customer and employee files.

  • Assist in developing and implementing Standard Operating Procedures.

  • Operational administration, not limited to customer and IC document creation/management, regulatory compliance and CRM management.

  • Assist in IC compliance audits and maintaining required contractor documents.

  • Maintain CRM database ensuring accuracy of all client and contract records and verify all required client documents are uploaded in CRM and sent to accounting.


  • Proven experience as an Administrative Assistant.

  • Experience in Bookkeeping and/or Accounting.

  • Knowledge of Human Resources principles and practices.

  • Ability to multitask, collaborate and communicate well with individuals of all backgrounds in a fast-paced environment.

  • Ability to use excellent judgement, always handle confidential materials and display a professional demeanor.

  • Customer Oriented - Ability to care for customers' needs while following company procedures.

  • Detail Oriented - Ability to pay attention to the minute details of a project or task.

  • Accuracy - Ability to perform work accurately and thoroughly.

  • Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.

  • Ability to communicate (written and oral) clearly and concisely in both English and Spanish.

  • Microsoft Office computer skills

  • Associate Degree and a minimum of 2+ years of progressive experience in a similar role.


  • Medical Stipend

  • Paid Time Off (Vacation & Public Holiday)

  • Training & Development