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Berkley Quality Assurance Lead in Urbandale, Iowa

Founded in 1967, W. R. Berkley Corporation is an insurance holding company that is among the largest commercial lines writers in the United States and operates worldwide in two segments of the property casualty insurance business: Insurance and Reinsurance. Each of the Berkley companies, or operating units, within Berkley participates in a niche market requiring specialized knowledge about a territory or product.

Our competitive advantage lies in our long-term strategy of decentralized operations, allowing each of our Berkley companies to identify and respond quickly and effectively to changing market conditions and local customer needs. This decentralized structure provides financial accountability and incentives to local management and enables us to attract and retain the highest caliber professionals.

We have the expertise and resources to utilize our strengths in the present environment, and the flexibility to anticipate, innovate and respond to whatever opportunities and challenges the future may hold.

Provides oversight of the Quality Assurance/Control process for manual testing of a policy administration system. Successful Quality Control Testing of policy administration system for validation of configurations measured against business requirements, approved regulatory filings, and proprietary products.

Duties and Responsibilities:

  • Provides oversight of the Quality Assurance/Control process for manual testing of the policy administration system which would include:

  • Monitoring project capacity per release cycle

  • Balancing workloads for testing staff

  • Conducting periodic reviews of QA standards and best practices; leading process improvement initiatives

  • Communicating projects included in each release cycle to impacted stakeholders

  • Evaluate and tests new or modified software programs and software development procedures.

  • Ability to create, modify, document and execute test plans supporting a wide variety of applications to ensure products meet organization standards and end-user requirements.

  • Troubleshoot testing issues, and record test results.

  • Review Quality Assurance metrics and identify resulting Quality Assurance improvements.

  • Maintain a high level of customer support; create technical documentation to support changes.

  • Coordinates with Development teams to resolve product defects.

  • Communicate and coordinate effectively all phases of a project to ensure quality results.

  • Ensure product releases follow project specifications.

  • Develop and maintain strong working relationships with Shared Services Team within Berkley Technology Services and BSS Operating Unit personnel.

  • Other duties as assigned

Skills and Competencies:

  • Minimum of 5 years insurance industry experience in either an underwriting, underwriting associate, or product development role.

  • Background or experience in system testing; automated testing experience a plus.

  • Experience in ISO commercial lines products and Workers Compensation rating and policy issuance.

  • Strong organizational skills and attention to detail.

  • Strong analytical skills and proactive problem-solving skills.

  • Excellent interpersonal skills including written and verbal communication skills to effectively deal with people in a team environment.

  • Ability to work autonomously and in a fast-paced environment.

  • Ability to coordinate, research, and follow through to completion all phases of a project.


  • College degree preferred; or equivalent work experience.

  • Progress towards or completion of CPCU, AU, AINS, or similar designations preferred

Job ID: 2019-3326

Name: WRBC Support Services

Street: 3840 109th Street