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Robert Half International Sr. Customer Service Representative in WATERLOO, Iowa


Position Summary

As a Sr. Customer Service Representative with an OfficeTeam partner, you will be responsible for the verification of insurance coverage and the coordination of delivery for a full spectrum of durable medical equipment, orthotics and prosthetics, medical supplies, transportation services and home care services in a call center operation. In this role individuals will be working with healthcare professionals, medical equipment providers and insurance companies all while ensuring patients receive the highest standard of care. Commitment to in-depth knowledge of our insurance carrier contracts and expectations, as well as high-quality standards and timeliness are crucial to success in this role. This position is fast-paced and ever changing; individuals with high energy and passion for exceeding expectations are encouraged to apply. This job functions in a call-center environment and at minimum 75% of this role will included communication via phone with in-coming and out-going calls.

Working Location: Waterloo, Iowa – work from home possibilities can be explored for this role within reasonable distance to Waterloo, Iowa, as periodically staff will need to report/work within the office *(work from home not guaranteed)

Hours: Full-time Monday – Friday, 10am -7pm

To expedite your resume, please call Abbey Koerperich at Robert Half OfficeTeam for immediate consideration -- 319-366-7942


Position Qualifications

Skills and competencies:

  • High comfort level in phone communication as this role primarily operates in a call center environment

  • Customer service focused

  • High degree of integrity and trust

  • Ability to multitask and prioritize

  • Possesses strong time management and organization skills

  • Detailed oriented

  • Works well under pressure and is punctual

  • Flexible with the ability to routinely adapt to change

  • Team player with excellent communication skills

  • Preferred: Knowledge of various healthcare industry billing and/or coding terminologies such as ICD-10, HCPCS, CPT, modifiers, and various Medicare NCD’s and LCD’s


  • High School diploma or GED

  • Must comply with continuing education per Company, regulatory, contractual, and accreditation requirements

OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.

When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

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