Job Information
Southeastern Community College Administrative Assistant - Financial Aid - Level 7 (1.0 FTE) in West Burlington, Iowa
Position Information
Job Title Administrative Assistant - Financial Aid - Level 7 (1.0 FTE)
Job Description
Provide administrative and operational support for the West Burlington Financial Aid Office. Greet and assist all visitors of Financial Aid Office; perform regular clerical duties including but not limited to data input, routine document processing and records management, project support, and compliance with federal regulations. Requires superior attention to detail, accuracy, confidentiality, and customer service; and the ability to think analytically and intuitively. Direct and extensive contact with students, college employees and outside organizations is required.
This is a full-time position with an hourly wage of $15.30. Benefits include medical, dental and vision insurance, $50,000 life insurance, long-term disability, paid sick leave, paid vacation, paid spring and holiday breaks and participation in IPERS or TIAA retirement plan.
Terms of employment are per bargaining agreement between SCC Board of Trustees and the SCCESA , employment contract and relevant policies and guidelines of the Board of Trustees. Upholds college policies and procedures and supports and participates in college-wide initiatives. Actively promotes a positive image for the college district. Supports SCC’s mission, vision, values and goals.
Essential Duties Summary
General Responsibilities:
Learn and embrace the comprehensive community college philosophy and related Iowa Code regulations.
Learn, apply, and role-model all SCC policies and procedures, including but not limited to the strategic goals and expectations of accountability within the Student Services Division and specifically Financial Aid.
Maintain strict confidentiality, security, and integrity of all records.
Perform secretarial, clerical, and receptionist duties as assigned by immediate supervisor, including answering and directing phone calls where appropriate, effectively responding to phone/email/text inquiries with timeliness, greeting all visitors to the department, and maintaining a positive, engaging communication with each contact.
Support Financial Aid Office processes through data-entry, filing, preparation and distribution of materials.
Have understanding of Financial Aid processes and functions of the Financial Aid Office; and assist student with basic information and self-service functions.
Keep up to date on office communications systems and procedures.
Apply ethical standards to work situations; make work decisions in accordance with SCC’s values and goals; show respect and sensitivity for cultural differences, and promote a harassment-free environment.
Embrace and support constructive change; work efficiently and effectively to improve college operations.
Develop and maintain effective working relationships with students, colleagues within and outside Student Support Services, and general public; contribute toward building a positive team working environment throughout the college; treat others with respect as a representative of SCC .
Other duties as assigned.
Specific Responsibility Position:
Assist students with federal financial aid application ( FAFSA ) and online Self-Service acceptance of aid; including collecting and recording student documents needed to complete the financial aid process and making corrections to student financial aid records using federal website.
Complete verification of student files selected for verification, submit corrections to federal FAA system.
Learn and have a working knowledge of all federal financial aid programs and general administration of such.
Receive, record and verify documents submitted for student file completion.
Enter and assist in maintaining various spreadsheets for SAP , sponsorships and scholarships as needed.
Scan and assist in electronic filing of documents.
Access various federal systems to check loan defaults, transfer monitoring, other schools attended, aid received at other institutions, loan servicer information for completion of files or assistance to student.
Assist in reconciliation and proofing of awards entered in Ellucian, verification of transmittals and accuracy of data entry.
Assist with maintaining website information for financial aid office.
Other duties as assigned.
Required Qualifications
Education:
High School diploma/equivalent required.
Experience:
Minimum two years related experience in office administration required.
Demonstrated skill with mathematical functions, grammar, punctuation and proofreading required.
Excellent interpersonal and communication skills, including telephone/social media etiquette appropriate for a professional workplace.
Knowledge of computer software applications specifically Microsoft Office programs with proficiency in Word, Excel and Access; ability to learn and develop competency in SCC’s administrative software (Ellucian).
Keyboarding proficiency/accuracy and excellent proofreading ability, required.
Ability to:
Work in a strong service environment that is subject to constantly changing priorities.
Maintain a professional, courteous, and positive demeanor while effectively dealing with varied and stressful situations.
Work effectively, cooperatively, and cordially with people of diverse background and needs.
Manage, prioritize, and complete multiple tasks with proficiency and timeliness in spite of regular interruptions.
Work independently and be a self-starter, including conducting research relevant to routine responsibilities and assigned tasks.
Operate multiline telephone systems, standard office equipment, and manage filing systems.
Learn and develop competency in new software applications.
Maintain strict confidentiality.
Be familiar with the mission of a community college.
Preferred Qualifications
Education:
AA degree or AAS in Office Administration preferred.
Experience:
Experience within financial aid, bookkeeping, financial services, accounting or higher education setting preferred.
Experience managing records, creating/tracking of reports/projects, scheduling appointments and working with confidential information preferred.
Physical Demands
Lift and carry items up to 25 lbs.
EEO Statement Summary
It is the policy of Southeastern Community College not to discriminate on the basis of race, color, national origin, sex, disability, age, employment, sexual orientation, gender identity, creed, religion, and actual or potential parental, family or marital status in its programs, activities, or employment practices as required by the Iowa Code §§ 216.6 and 216.9, Titles VI and VII of the Civil Rights Act of 1964 (42 U.S.C. §§ 2000d and 2000e), the Equal Pay Act of 1973 (29 U.S.C. § 206, et seq.), Title IX (Educational Amendments, 20 U.S.C. §§ 1681 – 1688), Section 504 (Rehabilitation Act of 1973, 29 U.S.C. § 794), and Title II of the Americans with Disabilities Act (42 U.S.C. § 12101, et seq.).
Individuals having questions or complaints related to compliance with this policy should contact Title IX / Equity Coordinator, Southeastern Community College, 1500 W. Agency Road, West Burlington, IA 52655, email equity@scciowa.edu, phone number 319/208-5101, fax 319/208-5005 or the Director of the Office for Civil Rights, U.S. Department of Education, John C. Kluczynski Federal Building, 230 S. Dearborn Street, 37th Floor, Chicago, IL 60604-7204, Telephone: (312) 730-1560, Facsimile: (312) 730-1576, TDD 800-877-8339, Email: OCR .Chicago@ed.gov.
Posting Detail Information
Posting Number AS325P
Open Date 04/17/2024
Close Date
Open Until Filled Yes
Special Instructions to Applicants
Please answer the screening questions and make sure and upload your resume, cover letter and transcripts in order to be considered for the position. Thank you.
Supplemental Questions
Required fields are indicated with an asterisk (*).
- How did you hear about this employment opportunity?
- Do you have a high school diploma or equivalent?
Yes
No
- What does excellent customer service mean to you? Please provide an example of a time that you went above and beyond to serve a customer's needs.
(Open Ended Question)
- How many years of experience do you have working in an office environment?
0-1
2-4
5-7
More than 10
Documents Needed To Apply
Required Documents
Resume
Cover Letter
Optional Documents
Transcript #1
Letter of Recommendation
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Pursuant to the Campus Security Act of 1990 (Publ. L. 101-542), colleges and universities are required to provide information about crime and crime statistics. Prospective students and employees may review the Southeastern Community College annual crime statistics
Report by contacting: Student Services, Southeastern Community College, P.O. Box 180, 1500 W. Agency Road, West Burlington, IA 52655 - 0180 or on - line at www.ope.ed.gov/security/.
In compliance with the state of Iowa’s Smoke Free Air Act and Board of Trustees directive, as of July 1, 2008, the use of tobacco products, which includes smokeless and smoking tobacco, is prohibited in all areas within SCC buildings, grounds, vehicles and all private vehicles parked on college property. For more information contact: SCC Human Resources at 319-208-5063 or the Iowa Department of Public Health at 1-888-944-2247 or visit www.IowaSmokefreeAir.gov Southeastern Community College shall not discriminate on basis of race, color, creed, gender, sexual orientation, gender identity, national origin, religion, age, disability, and, to the extent covered by law, veteran status in its educational programs, activities, admission procedures or employment practices. The College affirms its commitment to comply with all applicable federal and state laws, regulations and order.
1500 West Agency Rd
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