R & R Realty Group Administrative Assistant in West Des Moines, Iowa
With more than 35 years of owning, managing and developing commercial real estate, R&R is proud to be the premier source for commercial real estate in Des Moines, Iowa. We currently own and manage over 9 million square feet of office, retail, multifamily and warehouse facilities while also owning land for future development.
We are proud to offer our team :
Personal Time Off (PTO)
Medical, dental and vision insurance
Flexible spending account
Paid long-term disability, AD&D and dependent life insurance
Employee assistance program
Health club membership reimbursement
Discount at R&R partnered daycares
Employee Engagement Committee - The Employee Engagement Committee meets on a regular basis to determine which events and non-profit organizations the organization supports annually. Volunteer members organize golf outings, luncheons, tournaments, fund raisers and more! Employees are encouraged to volunteer to be a committee member or enjoy the camaraderie the events encourage through participation.
Wellness Committee - The Wellness Committee is responsible for supporting wellness in the workplace. The committee members organize lunch and learns about wellness topics, schedule flu shots and health assessments. The committee puts together wellness challenges and encourages participation in walks, relays and marathons in Central Iowa. Committee members regularly schedule and host events. All employees are encouraged to attend
The position provides high-quality customer service support to customers while assisting the Commercial Property Manager with tenant relations and facility management services of a portfolio of properties.
Essential Duties and Responsibilities
Provide front desk services including reception and answering phone calls from customers and vendors.
Assists the Commercial Property Manager by providing facilities management services for a portfolio of properties.
Manage inputs into the business applications (Time Tracking, Work Order and PO and Invoices systems). Provide timely and accurate communications to field personnel and management. Identifies and resolves issues and tracks the status of PO’s and contracts.
Responsible for overall communication with all customers, (includes greeting and assisting tenants, vendors and prospective clients).
Arrange, assist and facilitate tenant services such as: dry cleaning pick-up and drop-off, grocery delivery, accepts and delivers all packages, floral arrangements, arranges for janitorial, taxi service and set-up guest parking.
Provide information, recommendations and booking services for tenants about dining, theatre, concerts, sporting events, etc. Stay up-to-date with events and ongoing activities to provide current information to tenants.
Plan and organize tenant events to help maintain or increase customer retention.
Coordinate park/complex activities.
Administrative support as directed by group management.
Work at our beautiful Westfield office located off of Jordan Creek Parkway in West Des Moines. Must be able to work in-person, no remote work is available.
Any other duties related to customer retention and engagement
To perform the job successfully, an individual should demonstrate the following competencies:
Organizational Skills: Strong business acumen, cost conscious, provides organizational support, strategic thinker, supports diversity and is ethical.
Leadership Skills: Change management, delegation, leadership, manages people, quality management, visionary leadership.
Self Management Skills: Offers sound judgment, motivated, highly organized, professional, adaptable.
Interpersonal Skills: Provides excellent customer service to internal and external customers, communicates oral and written messages clearly, creates/supports an atmosphere that fosters teamwork. Gets along well with others.
Intellectual Skills: Analytical, demonstrates good problem solving skills, manages projects with skill and ability, uses necessary technical skills to complete job
Required to respond to customers needs and requests timely while focusing on problem resolution.
Strong business acumen desired
Proficient in Excel, an aptitude for learning new software is required