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Mass Markets Bilingual Sales Representative in West Des Moines, Iowa

POSITION OVERVIEW

BILINGUAL INSIDE SALES PROFESSIONAL

Start a sales career or perfect your skills at a growing company! Our team needs Bilingual Telephone Sales Representatives to improve customer satisfaction and increase sales volume. Develop relationships with our partners’ clients as you provide solutions, answering inbound or making outbound calls. As a customer service and selling focused organization, you will be trained on the latest contact center technology and customer experience methodology.

Fluent Spanish and English is required.

W. Des Moines, IA 50266. Sales Professional/Account Managemer, Part-Time and Full-Time, Base + Bonuses.

SCHEDULE

NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?

For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly.

POSITION RESPONSIBILITIES

WHAT DOES A BILINGUAL SALES PROFESSIONAL DO?

UnderstandSpanish speaking residential and businesscustomer needs then provide an effective solution, using state-of-the-art contact center technology and customer service methodology. Become an expert on products/services, technology, and business process, practicing your skillsets with every interaction.

Our Bilingual Sales Professionals are responsible for the following tasks:

  • Communicate effective solutions to a variety of customer needs

  • Expand product knowledge, continuously growing skillsets

  • Create and build relationships, representing partners’ interests

  • Improve sales process working with managerial team

  • Manage accounts professionally, utilizing technology/strategy

  • Increase customer satisfaction and drive sales growth

As an ambassador to our partners brands, you will represent some of the world’s largest, most recognizable brands. Improve customer satisfaction, interacting with hundreds of customers every week. Your primary responsibility is to develop your abilities and grow with our team.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT?

Mass Markets provides all new employees with a paid world class training so all positive, driven and confident applicants will be considered for the role. Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job and hard work pays off with recognition, bonus and contest incentives. You will learn to be a confident, fully engaged, team player, and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day.

Other Bilingual Sales Professionals Qualifications Include:

  • Fluent in both Spanish and English

  • Highly reliable, willing to learn and aquire new skills

  • Enjoy talking to people, helping them resolve their frustrations

  • Motivated by lucrative bonus plans and daily contests

  • Exhibit professional communication and customer service skills

  • High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome

  • Ability to learn customer service software applications

  • Must be proficient with basic PC skills

  • Ability to multi-task in a fast paced environment

  • Minimum 18 years of age

Experienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job.

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

Employees earn generous paid time off as well as paid holiday’s and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars.

All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period.

TOTAL REWARDS BREAKDOWN

  • Competitive Starting Compensation

  • Weekly Bonus Opportunity

  • Weekly Pay Cycles

  • Paid Time-Off

  • Daily, Week, and Quarterly Recognition

  • Paid Holidays

  • Daily Contest Payouts

  • Company Debit Card (With Daily Cash Uploads)

  • Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more)

  • Regular Raises and Career Progression

  • Flexible Scheduling Options

  • Employee Discount Program

  • Advancement Opportunity and Ongoing Training

  • Fun, Engaging Work Environment

  • Cash and Prize Incentives

  • Modern Work Environment

  • Casual Dress Code

  • And More...

ABOUT US

MASS MARKETS

Mass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services. With a culture built on customer experience, we are committed to excellent customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges.

Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

ABOUT MCI

MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services.

ID2019-2822

Updated Date9/30/2019

DepartmentBilingual Call Center Representative

ScheduleMultiple Schedules Available

Wage DescriptionBase Hourly (w/Lang. Diff.) + Generous Bonus & Daily Contest Earnings

BonusWeekly

EducationHigh School Diploma/GED

Min. Years Experience0

Company/BrandMass Markets

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