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Robert Half International Customer Service Representative in West Des Moines, Iowa


Robert Half is searching for a Customer Service Representative for a Fortune 500 client in Des Moines! You will join the Customer Service team dealing directly with shareholder accounts. Primary responsibility involves assisting shareholders with questions regarding the website (locking out, password, trouble navigating site) and calls requesting materials be sent such as reinvestments and direct deposit forms

• In this position you will learn advanced knowledge of company products and services, policies, procedures, collections systems and how to apply this knowledge when communicating with recently delinquent customers.

• The nature of the inquiries received pertain to transfer requirements, dividend payments, reinvestments, lost securities, address changes, account consolidations, account information, on-line access inquiries and information to complete various account transactions.

• Need to possess the ability to navigate multiple computer screens while working on the phone

• The person in this position may be required to compose written documents or be responsible for collateral analysis.

This position includes competitive pay and full benefits with the ability to earn incentives based on performance once brought on permanently.

All candidates must undergo a background check and provide 2-3 supervisory references in order to be eligible for consideration.



• 1+ years direct customer service, sales, or collections experience

• Experience working within financial services

• Great communication skills

• Proficient computer skills

To apply, send your resume to

OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.

Apply for this job now or contact us today at 888.490.4154 for additional information.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Salary: $13.25 - $15.75 / Hourly

Location: West Des Moines, IA

Date Posted: September 13, 2019

Employment Type: Temporary

Job Reference: 01502-9502182706

Staffing Area: OfficeTeam