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Trustmark Eligibility Analyst - Hybrid in West Des Moines, Iowa

Join a passionate and purpose-driven team of colleagues who contribute to Trustmark’s mission of helping people increase wellbeing through better health and greater financial security. At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity, or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients, and communities.

As one of the nation’s largest independent benefits administrators, Trustmark Health Benefits helps our clients manage costs without compromising care by offering innovative solutions, flexibility, and complete data transparency for our clients. Our Eligibility Team provides quality service by timely and accurately updating eligibility data in Health Benefit systems and provides the highest level of customer support to members, clients, brokers, and co-workers.

At Trustmark Health Benefits, we value our diverse team and we’re looking for new hires that want to learn and grow their careers with us! We’re seeking an Entry Level Eligibility Analyst for our West Des Moines, IA location. You will receive training to give you the knowledge and tools to be successful in your new role. Please note, you will work in the West Des Moines location during the training period. After the training period, you will be eligible to work from home in a hybrid capacity of 2 days in the office and 3 days from home. The work schedule is 8:00 am – 4:30 pm CST, Mon-Fri.

Key Accountabilities:

  • Review, interpret, enter, process and/or audit enrollments, terminations and eligibility change requests in a timely and accurate manner utilizing any Health Benefits system.

  • Review and resolve eligibility error and audit reports.

  • Work with support team to resolve electronic eligibility issues.

  • Request ID Cards and distribute as required.

  • Process requests for proof of coverage.

  • Audit Dependent Eligibility, when required.

  • Maintain assigned eligibility Work Queues according to Health Benefits procedure and turnaround time expectations.

  • Respond to telephone, email, electronic inquiries or faxes from clients/brokers, employees/members, and co-workers regarding eligibility, and ID Card related issues.

  • Work with support team to Appropriately refer or escalate calls based on customer service procedures and guidelines.

  • Research inquiries and follow-up regularly on outstanding issues to ensure timely resolution and client satisfaction.

  • Thoroughly and accurately document all inquiries following Health Benefits guidelines.

  • Other duties as needed/assigned.

Job Qualifications:

  • High School Diploma or GED equivalent

  • Ability to work in a fast-paced, customer service and production driven environment.

  • Exceptional data entry skills with high attention to detail is necessary to be successful.

  • Excellent verbal and written communication skills.

  • Have a collaborative mindset to work effectively with team members, employees/members, providers, and clients.

  • Ability to adapt quickly to meet client needs and open to continued process improvements.

  • Prior benefit enrollment or eligibility administration experience is a plus.

  • Experience in a medical office or hospital billing environment is a plus.

  • Self-Funded Insurance/Benefits and/or TPA experience a plus.

  • Must be able to work a 40-hr. work week from 8:00 am to 4:30 pm CST, Mon- Fri.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, sexual identity, age, veteran, or disability.

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