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Kanaan Communications, LLC Field Supervisor in West Des Moines, Iowa

Overview and Essential Functions

A national leader in the telecommunication industry is looking for a Field Supervisor to join our team. As a leader, you will mentor, support, and grow your team as they connect America.

The Field Supervisor will be responsible for leading a team of technicians in the installation and repair of residential and business services. This includes basic and multi-line telecommunications equipment, advanced services, inside wire, service drops and fiber locates as required. Must have high attention to detail and accurately report information on a daily basis. An emphasis on customer service and strong communication skills is required.

We provide paid training, a company vehicle, full benefits, and tuition assistance.

What you will do:

  • You will supervise a team of FTTH in-home and SMB installation technicians

  • You will coach, counsel, and evaluate performance of field staff.

  • You will coordinate scheduling, assist dispatch with daily job routing and ensure adequate staffing.

  • You will identify problem areas in the department and communicate problems and possible solutions to the Project Manager.

  • You will develop procedures and implement them to better organize the team/department.

  • You will assign duties, responsibilities, and scope of authority to technicians.

  • You will assist in recruitment and training efforts.

  • You will assist in warehousing and logistics support as needed to supplement the warehouse staff

  • You will establish, implement, and maintain operating standards and procedures for project reporting and documentation.

  • You will track employee performance, tool assignments, vehicle assignments, uniforms, consumable items, etc. through the creation and use of spreadsheets and other documents

  • You will perform quality control inspections to correct and coach any issues found

  • You will interface with customers to resolve complaints and damages resulting from installation work

  • You will perform various field technician duties as needed, including but not limited to, carrying and climbing a ladder when necessary.

  • You will perform other duties not listed here, as they arise, and as they are assigned to you.


What we are looking for:

  • Must have a minimum of 1 year fiber optic or cable installation experience.

  • Must be able to perform mandatory job site inspections to ensure employee compliance with all company safety policies and procedures.

  • Must have a high School Diploma or G.E.D.

  • Must be able to work a very flexible schedule.

  • Must be able to work in a fast paced time sensitive environment

  • Must be able to handle multiple tasks and last-minute changes

  • Must have exceptional customer service experiences

  • Must be a team player.

  • Former supervisory experience a plus.

  • Valid driver's license with minimum of 2 years driving experience and a good driving record.

Benefits and Company Summary

What you’ll get…

  • Company vehicle

  • Weekly paychecks

  • Medical, Dental, Vision and Prescription Plans

  • Flexible Spending Accounts

  • Short- and Long-Term Disability

  • Supplemental Life and AD&D

  • 401(k) Retirement Savings w/ Company Match

  • Stock Purchase Plan

  • Company Discounts

  • Legal Insurance

  • Paid Time Off and Holidays

  • Tuition Reimbursement for select programs

    Who we are... Prince Telecom's commitment to deliver outstanding service that consistently exceeds customer expectations has grown the company to become one of the nation's largest fulfillment providers. With a national footprint and over 1,500 employees, Prince Telecom affords its customers a single source solution with the ability to deploy a well-equipped, professionally trained and experienced workforce capable of meeting needs anywhere in the United States. Prince Telecom offers a wide range of services that includes: residential and commercial installations, digital converter deployment, high speed modem installations, home security and automation, underground and aerial construction services and special projects such as MDU construction, drop rebuilds and audits.

    At Prince Telecom we are proud of our installation technicians and operational support teams who meet our strict pre-employment and on-going safety and quality control criteria; we reward their outstanding performance with competitive pay, bonus programs, paid training, career development programs, safety certifications, paid time off and medical, dental, vision, life and 401(k).


Our Company is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind including, based on disability and protected veteran status. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws.

The Company also prohibits harassment of applicants or employees based on any of these protected categories. It is also the Company's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. Please visit the following URL to view the EEO is the Law poster and the Supplement. (

The Company also does not consider criminal convictions to be an absolute bar to employment and will consider qualified applicants with criminal histories.

Applicants applying for positions in Illinois are not required to disclose arrests or sealed or expunged records of convictions.