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Wells Fargo Fraud and Claims Operations Representative in West Des Moines, Iowa

About this role:

Wells Fargo is seeking a Fraud & Claims Operations Representative in Transactions & Processing as a part of Consumer & Small Business Banking. Learn more about the career areas and lines of business at

In this role, you will:

  • Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity

  • Perform moderately complex customer support tasks by utilizing solid communication, verbal and written, skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim

  • Receive direction from managers and escalate non-routine questions

  • Oversee multiple claim types, and take appropriate action to decision the case using multiple systems and applications

  • Interact with colleagues on required information as well as external and internal customers through inbound or outbound calling

  • Contact third parties for research

Required Qualifications, US:

  • 1+ years of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

  • A BS/BA degree or higher

  • 1+ year of customer service experience

  • 1+ year of call center experience

  • 1+ year of credit card fraud claims or prevention experience

  • Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment

  • Ability to research and correspond with customers, responding to their questions and concerns with detailed information

  • Ability to research, analyze, and determine a course of action for financial transactions

  • Customer service focus with the ability to balance needs of clients, shareholders, and team members

  • Excellent verbal, written, and interpersonal communication skills

  • Bilingual speaking proficiency in Spanish/English

Work Location:

  • 7000 Vista Drive West Des Moines Iowa 50266

Start Date:

  • 10/17/2022

Pay :

  • $18.00 per hour

Job Expectations:

  • This position is not eligible for Visa sponsorship.

  • Must be able to attend the full duration of the 6 weeks of training : Monday- Friday 8:00am -5:00pm

  • Work schedule:






Benefits - Wells Fargo Careers

Benefits include:

  • Salary | Competitive Salary


  • Bilingual Queue | 5% Language differential for qualified Spanish-bilingual candidates!

  • 401(k) | 6% company match!

  • PTO | New team members will receive 18 days paid time off PLUS 12 paid Holidays!

  • Full Benefits | Medical, Dental, Vision!

  • Employee Referral Program

  • Tuition Reimbursement opportunities!

  • Free Parking, Cell Phone Discounts!

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Company: Wells Fargo

Req Number: R-201800

Updated: Sat Sep 24 02:01:17 UTC 2022

Location: West Des Moines,Iowa