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Wells Fargo Operational Risk Consultant 5 - Consumer Collections & Servicing in West Des Moines, Iowa

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The * Payments, Virtual Solutions, and Innovation (PVSI)* team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services, Marketing and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively.

This * Operational Risk Consultant 5 (ORC 5)* – position will support the * Third-Party and Legal Collections* group in:

  • Issues management: Including remediation solution with the LOB, issue maintenance, self-identification and pre-validation prior to moving the corrective action to completed, pending validation.

  • Risk assessments: Maintain existing SHRP content, assess (accept/reject) new or changed Major Requirements (MRs) and associated Controls, complete annual review, assess for downgrades with respect to identified issues.

  • Provide support and consultation in support of change risk and Risk Assessments for New Business Initiatives (RANBI). Engage with Legal and other corporate partners as needed. Consults develop corrective action plans. Coordinate issue validation and closure, including providing credible challenge and operational risk support.

  • Procedure support: Review, provide feedback and approve LOB procedures to ensure procedures are developed in compliance with standards (laws and policies), along with being efficient.

  • Implement & ensure adherence to corporate policies, programs and applicable regulations.

  • Developing, implementing and monitoring risk-based programs to identify, assess and mitigate any operational risk that arises from inadequate or failed internal processes, people, systems or external events, while maintaining a balance between risk mitigation and operational efficiency

  • Change management: Monitor for new/changed regulations, assess applicability with supported business and support implementation

  • Provide support and consultation regarding operation risk issues raised by the business, engage with Legal, Compliance and other corporate partners for answers

Preferred locations are: San Antonio, TX; Phoenix, AZ; West Des Moines, IA; Charlotte, NC; Hillsboro, OR. May consider other approved Wells Fargo locations: Atlanta, GA; Dallas, TX; Denver, CO; Minneapolis, MN; Raleigh, NC; Richmond, VA; Salt Lake City, UT; Saint Louis, MO; or Wilmington, DE.

Please note: Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo.

Required Qualifications:

  • 10+ years of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both; or 10+ years of IT systems security, business process management or financial services industry experience, of which 5+ years must include direct experience in compliance, operational risk management, or a combination of both

Desired Qualifications:

  • Advanced Microsoft Office skills

  • Excellent verbal, written, and interpersonal communication skills

  • Strong analytical skills with high attention to detail and accuracy

  • Ability to interact with all levels of an organization

  • Strong, clear and concise written and oral communication skills

  • Ability to execute in a fast paced, high demand, environment while balancing multiple priorities

  • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment

  • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important

  • Ability to handle confidential material in a professional manner

  • Ability to interact with all levels of an organization

  • Advanced Microsoft Office skills

  • Excellent verbal, written, and interpersonal communication skills

  • Strong analytical skills with high attention to detail and accuracy

  • Ability to travel up to 5% of the time

Job Expectations:

  • Ability to travel up to 5% of the time

How to Express Interest in This Job: Wells Fargo invites you to apply for this job at https://employment.wellsfargo.com/psc/PSEA/APPLICANTNW/HRMS/c/HRSHRAMFL.HRSCGSEARCHFL.GBL?Page=HRSAPPJBPST_FL&FOCUS=Applicant&SiteId=1&JobOpeningId=5520355&PostingSeq=1.

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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