Robert Half Quality Assurance Specialist in West Des Moines, Iowa
Robert Half has partnered with a West Des Moines company to find a Quality Assurance Specialist to assist their team on a long-term temporary /contract basis. This Quality Assurance Specialist will be responsible for monitoring and reviewing the performance accuracy of other employees for consistent and ongoing alignment with company standards and established policies/procedures. This Quality Assurance Specialist will be working onsite in West Des Moines, Iowa.
Main responsibilities of the Quality Assurance Specialist:
Audits 70% of all Tier I Operations transactions along with processes that are completed outside of Operations that are in direct relation to workflow.
Conducts operational audits taking steps to ensure a high level of accuracy.
Assists in the creation of audit workflow and procedures when new processes are created for the Quality Control team.
Identifies opportunities in Operation processes/procedures and works with different business units to implement improvements.
Assists in maintaining the Quality Control email inbox.
Assists other teams/departments with work as needed.
Participates in team meetings.
Assists in training of others on team when needed.
Performs other related work as assigned.
If you're interested in this Quality Assurance Specialist opening, please APPLY today!
EDUCATION AND/OR EXPERIENCE:
High school diploma or general education degree (GED); plus a minimum of two years related experience; or equivalent combination of education and experience.
Bachelor’s degree preferred.
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of annuity product provisions and procedures.
Strong customer service orientation and interpersonal skills.
Strong verbal and written communication skills including the ability to speak effectively in small group settings, with management or other departments.
Mathematical skills with strong attention to detail with a high level of accuracy.
Ability to maintain composure and professionalism even in all situations.
Ability to apply de-escalation skills in difficult situations.
Ability to read, interpret, comprehend, and explain documents such as annuity contracts, instructions, websites, forms, and procedure manuals.
Analytical and problem-solving skills with ability to deal with problems involving several concrete variables in standardized situations.
Ability to work cooperatively and successfully with employees, customers, and other outside third parties.
Willingness and ability to learn with high retention ability of large amounts of detailed information.
Ability to maintain confidentiality.
Proficient in the use of Microsoft Office Suite.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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