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Wells Fargo Tactical WFM Resource Planning Manager in WEST DES MOINES, Iowa

About this role:

Wells Fargo is seeking a Business Execution Manager that will be responsible for developing, implementing, and executing business initiatives and programs, as well as serving as advocates for Wells Fargo's vision and business plans across business groups. Learn more about our career areas and lines of business at wellsfargojobs.com.

In this role, you will:

  • Manage and develop complex teams handling multifaceted tasks and operations for a single business group within a line of business

  • Engage business stakeholders in integrating or implementing business execution initiatives

  • Identify and recommend opportunities for process improvement, redesign, change management initiatives, and risk control development

  • Make decisions and resolve issues regarding operations of the team to meet business objectives

  • Interpret and develop policies and procedures aligned with Wells Fargo's business line objectives

  • Collaborate and consult with immediate colleagues and cross functional business partners

  • Interact directly with executive management to influence, optimize, and negotiate on business operations related to Strategy and Execution

  • Manage allocation of people and financial resources for Business Execution

  • Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

  • 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

  • 2+ years Leadership experience

Desired Qualifications:

  • 4+ years' experience of managing Tactical WFM-Workforce Management/Resource Planning teams supporting Call Centers with inbound calls running 24/7

  • Good analytical skills with high attention to detail and accuracy

  • 3+ years of managing intra-day short term forecasts via Aspect eWFM

  • 3+ years in creating IDP's for multiple Staffing Groups/VQ's, etc.

  • Expert knowledge in both Resource Planning (Scheduling), & Forecasting specific expertise ranging from intra-day up to 8 weeks.

  • Knowledge of forecasting tools including (ERLANG-C, ARIMA, MULTI-REGRESSION, etc.)

  • 4+ years' experience in Inbound Call Centers with strict adherence to SLA goals.

  • Excellent verbal, written, and interpersonal communication skills

  • Ability to take initiative, identify opportunities and implement change

  • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important

  • Knowledge and understanding of consumer products, policies, and procedures; within a call center environment

  • Ability to execute in a fast paced, high demand, environment while balancing multiple priorities

  • Must have demonstrated advanced knowledge in Microsoft Excel (OLAP Connections, Macros, V-Lookup, VBA, Data Analysis, etc.)

Job Expectations:

  • Manage up to 15 individual contributors with various WFM Resource Planning Roles (Scheduling, Forecasting, etc.)

  • Provide stellar support to the LOB Sr. Leadership as the main POC (Point of Contact) for all escalations/requests, etc.

  • Manage multiple Line of Business's for 24/7 Contact Centers (INBOUND) across various time zones & offshore

  • Manage, Develop, Coach and Retain talent by being a hands-on leader to step in and show how to perform various tasks as needed.

  • Hybrid work schedule with 3 days in office and 2 days remote. Schedule is subject to change based on business needs.

  • This position is not eligible for Visa Sponsorship

Location:

AZ - Chandler : 2800 S. Price Rd.

IA - Des Moines: 800 Walnut St.

IA - Des Moines : 1 Home Campus

IA - West Des Moines : 800 S. Jordan Creek Pkwy

TX - Irving : 250 E. John Carpenter Frwy

TX - San Antonio : 4101 Wiseman Blvd

DE - Wilmington: 2200 Concord Pike

NC - Charlotte : 1525 W. WT Harris Blvd

NC - Charlotte : 8740 Research Dr.

VA - Roanoke: 7711 Plantation Rd.

SD - Sioux Falls : 3201 N. 4th Ave

OR - Salem: 355 Hawthorne Ave SE

OR - Salem : 580 State St.

Required locations listed above. Relocation assistance is available for this position .

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Company: WELLS FARGO BANK

Req Number: R-228326-11

Updated: Mon Jan 23 00:00:00 UTC 2023

Location: WEST DES MOINES,Iowa

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