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UnityPoint Health Unit Clerk- Emergency Department- West in West Des Moines, Iowa

The Emergency Department Unit Clerk is the communications coordinator and is responsible for clerical work on the unit. Successful performance contributes to a holistic approach to the delivery of services, family-centered care and a high level of satisfaction from team members, patients and families through excellent customer service.

Utilizes current technology and electronic medical record to complete duties efficiently.

Utilizes electronic medical record to facilitate patient flow in the department.

Promotes family-centered care appropriate to age of patients served in the emergency department.

Coordinates and prioritizes the dissemination of information.

Manages clerical supplies, i.e., ordering, obtaining, transporting, storing, filing, etc.

Adheres to unit specific employee accountabilities.

Is flexible with assignments and work load, and maintains personal performance standards and skills.

Utilizes cost effective measures consistent with the needs of the users, established standards and the hospital’s budgetary guidelines.

Exercises and promotes effective communication in a multidisciplinary team approach.

Serves as preceptor and mentors new Unit Clerk staff as a positive role model.

Willing to cross-train to associated area on the unit and takes responsibility to maintain own competencies.

Acts in accordance with DNV Primary Stroke Center guidelines and educational requirements therein.

Acts in accordance with the Society of Cardiovascular Patient Care guidelines and educational requirements therein related to Heart Failure Accreditation and Chest Pain Center Accreditation

Demonstrates the knowledge that patient and workplace safety is a priority by preventing errors, accidents and infections and reporting potential or actual concerns immediately.

Minimum Requirements

Identify items that are minimally required to perform the essential functions of this position.

Preferred or Specialized

Not required to perform the essentialfunctions of the position.


High School graduateor equivalent


Previous clerical experience.

Able to type accurately.

Experienced in Microsoft Office application software.

Previous medical experience.

Previous Epic EMR experience.

Knowledge of medical terminology.


Valid driver’s license when driving any vehicle for work-related reasons.


Writes, reads, comprehends and speaks fluent English.

Must have intermediate to advanced computer skills.

Requisition ID: 2021-100536

Street: 1660 60th

Name: 3020 UnityPoint Health Des Moines

Name: Emergency Department- West

FTE (Numeric Only; Ex. 0.01): 0.4

FLSA Status: Non-Exempt

Scheduled Hours/Shift: 11a-11p (16 hours/week), also includes every 3rd weekend

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