Immanuel Medical Receptionist - Full Time Days - Immanuel Pathways Central Iowa in Windsor Heights, Iowa

Provides assistance to the Clinic Healthcare team in the day-to-day operations of the Immanuel Pathways Center. Provides support to the healthcare team in administrative responsibilities, coordinates or leads special projects, and acts as a point of contact for participants and staff. Assists the Medical Director and Clinic Manager in providing an experience that is exceptionally positive for participants and their families. Processes medical records and leads and fulfills objectives of special projects. Supports and lives out Immanuel’s Mission and CHRIST Promises.

Key Areas

Key Responsibilities and Duties of the Job

50% Administrative Support

  • Attends IDT morning meeting to scribe, organize and prepares the agenda. In addition, attends and scribes during Care Planning sessions.

  • Schedules clinic appointments with appropriate disciplines

  • Contacts and reminds participants of internal and external clinical appointments.

  • Provides coverage to the Receptionist during lunch and vacation

  • Responsible for scheduling, coordinating and notifying responsible parties of contracted services.

  • Answers telephone and routes calls to appropriate person in a manner.

  • Enters procurements in coordination with Health Care Team

  • Collaborates with Clinical Systems Informatics Administrator on project assigned to support AOD and Mediture

  • Develop trend reports from AOD and Mediture to provide to Healthcare team and IDT

  • Supports the PMWorx in placing work requests and providing report follow up.

  • Tracks clinical and participant supply inventory and orders supplies as necessary

30% Record keeping

  • Scans clinical information for participant’s health records.

  • Prepares/obtains medical records and other information/ documentation pertinent to participant encounters and to support plan of care

10% Communication

  • Coordinates information to IDT, Healthcare Team and Information Systems

  • Demonstrates a professional attitude and approach with participants, families, and all others while ensuring confidentiality of participant and organizational information.

  • Receives, prioritizes documents and responds to incoming calls as appropriate.

  • Works with Clinical Manager to verify fulfilled procurements and contracted services.

5% Compliance

  • Maintains compliance with established departmental and organizational policies, procedures and objectives.

  • Follows all Immanuel Pathways policies and procedures and OSHA safety guidelines.

  • Participates in all safety, security and infection control programs that are mandatory as well as those required and provided by Immanuel Pathways-PACE and department.

  • Maintains and promotes a professional attitude by providing safe and effective support and assistance to co-workers in the delivery of participant care


  • Perform other duties as required or requested.


  • Post high-school Associate Degree or Certification required, preferably in a healthcare related field.

  • Basic Life Support (BLS) Skills i.e. Health Care Level Cardiopulmonary resuscitation (CPR); Automated External Defibrillator (AED); First Aide (FA).


  • One (1) year experience working with the frail or elderly population is required.

  • Two (2) years in administrative job, preferably in the healthcare industry.

  • Experience with the types of software used in the medical field.

KSA – Knowledge Skills Abilities -

  • Must have medical clearance for communicable diseases and up-to-date immunizations before having participant contact.

  • Must have a valid driver’s license, proof of insurance and have means of transportation.

  • Skilled in written and oral communication.

  • Skilled in utilizing software applications

  • Ability to apply and adapt skills and knowledge acquired through training and development opportunities.

  • Ability to chart via Electronic Health Records

  • Proven experience and basic computer proficiency (internet, email, Microsoft Office)

Posting Title: Medical Receptionist - Full Time Days - Immanuel Pathways Central Iowa

Job ID: 2018-2838

External Company URL:

Street: 7700 Hickman Road